The Returns Process
At Shelly Brown, we want you to be completely satisfied with your order. If you would like to return an item for any reason, we will gladly exchange or issue a credit for any item that is in new condition and unworn. Shelly Brown does not charge any restocking or re-handling fees; however, we do ask that you ship the returned items back to us. Please send an email to firstname.lastname@example.org to receive your Return Merchandise Authorization Number (RMA#) and include it on the Merchandise Return Form.
We have created this return process to make your experience as easy as possible. Merchandise may be returned within 14 days from the date of delivery if accompanied by the original packing slip, RMA#, Merchandise Return Form, and original Shelly Brown jewelry box or card. Your credit card will be credited the appropriate amount upon processing of the returned item(s), less shipping fees (if applicable).
It helps us process your return or exchange faster if you use the original box and packaging material when shipping products back to us. Please allow 10 to12 business days for us to receive and process your return or exchange.
Any packages shipped to us without an RMA# will be refused at the time of delivery.
Damaged or Defective Items
Please contact us at email@example.com within 24 hours of receiving your product to notify us if your item was damaged in transit or appears defective.
Please take pictures and retain all original packaging including the shipment box/pack as this will assist us in filing a claim with the freight carrier or manufacturer (if applicable).
Upon confirmation of the nature of the damaged/defective item(s) we will determine the manner in which the item(s) will be returned to us and issue you a Return Merchandise Authorization Number (RMA#) and shipping label.
If you wish to have your item replaced, upon receipt of the damaged item, including original parts and packaging, we will issue a replacement order per available stock.
If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs.
Warranty & Repairs
Your Shelly Brown jewelry is backed by a 90-day limited warranty, but rest assured we are here to help with any issues over time.
Please note that all repairs are handled individually. The repair policy as outlined here, applies only to product purchased online, from the ShellyBrown.com website and are craftsmanship related issues. Repairs will not be made on items where damage was caused by alteration, misuse, or other factors not due to defects in the craftsmanship or materials.
Please email us at firstname.lastname@example.org and we will provide you with further instructions and an estimate of the cost of the repair (if applicable). Please include your name, address, phone number, order number, photo of damaged merchandise, e-mail address, and note the reason for repair.
Please be advised that our jewelry is crafted by hand with specially selected stone(s); therefore, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item, we may suggest a replacement of similar value from the current collection.