The Returns Process
We want you to love your jewelry!
In the event you are dissatisfied with a product and would like a return, you can contact us via email at email@example.com, or by phone (844) 431-1991 within 14 days of receiving your product(s). Our returns department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.
Please contact us within 14 days from the date you receive your item(s) to process your return.
Once we receive your RMA request, we will issue an email with RMA instructions, which will explain how and where to ship the returned items. Please check your spam/junk mail folder for the instructional email.
Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any restocking or shipping and handling charges, if applicable.
Shipping charges will not be refunded for non-defective items (this includes the original shipping charge, if applicable, and the return shipping charge).
Any packages shipped to us without an RMA will be refused at time of delivery.
Items Damaged In Shipping
Please contact us within 24 hours of receiving your product to claim an item as damaged in transit.
Please take pictures and retain all original packaging including the shipment box/pack as this will assist us in filing a claim with the freight carrier.
Upon confirmation of the nature of the damaged item we will email you a shipping label for the damaged item to be sent back.
If you wish to have your item replaced, upon receipt of the damaged item, including original parts and packaging, we will issue a replacement order per available stock.
If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs.
Your Shelly Brown jewelry is backed by a 90 day limited warranty, so rest assured we are here to help with any issues over time.
In the off chance you receive a defective item, please contact us within 30 days of receiving your product to claim an item as defective. Upon confirmation of defect, we will email a return shipping label for the defective item to be sent back.
If you wish to have your item replaced, upon receipt of the defective item, including original parts and packaging, we will issue a replacement order per available stock.
If our returns department finds that the item is not defective, you may be responsible for additional shipping cost.
Please note that all repairs are handled individually. Repair policy as outlined below applies only to product purchased online, from the ShellyBrown.com website. Repairs will not be made on items where damage was caused by alteration or other factors not due to defects in the workmanship or materials.
Please contact us and we will provide you with further instructions and an estimate of the cost of the repair (if applicable). Please include your name, address, phone number, order number, photo of damaged merchandise, e-mail address, and note the reason for repair.
Please be advised that our jewelry is crafted by hand with specially selected stone; therefore, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item, we may suggest a replacement of similar value from the current collection.